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GoDaddy Becomes First US Builder To Integrate Google’s Business Messages

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Updated on November 2, 2023

GoDaddy Conversations dashboard featuring settings — Google's Business Messages will integrate with GoDaddy's existing Conversations feature.

GoDaddy’s Landmark Integration: GoDaddy becomes the first US website builder to integrate Google’s Business Messages with the aim of enhancing customer engagement
Unified Customer Communications: The integration is part of GoDaddy Conversations, a unified inbox that consolidates customer interactions across multiple channels

In what is a landmark announcement, GoDaddy has become the first website builder in the US to integrate with Google’s Business Messages. It’s a move that underscores GoDaddy’s dedication to giving entrepreneurs access to cutting-edge tools from Google.

GoDaddy Conversations: A New Era of Customer Engagement

The integration will be part of GoDaddy Conversations, the company’s unified inbox feature. It allows businesses to manage customer messages from Google Search and Maps directly, resulting in a more streamlined experience for anyone using GoDaddy’s Websites + Marketing plans.

Why a Unified Inbox Matters

The modern consumer interacts with businesses through a myriad of channels – emails, chats, and social media, to name a few. GoDaddy Conversations aims to simplify this landscape by consolidating these interactions into one inbox, making life easier for small business owners.

Additional Perks and Availability

GoDaddy Conversations isn’t just about Google’s Business Messages. The feature also provides access to other essential communication channels. Whether it’s customer emails, website chats, or social media interactions, they can all be managed from this unified platform.

This forms part of GoDaddy’s Websites + Marketing package, which offers a comprehensive website builder with integrated marketing tools. You can get started with GoDaddy’s free website builder plan, but to use this premium feature, you’ll need to upgrade to one of its three paid plans (which start from $8.99 per month, billed annually).

Immediate Access for Entrepreneurs

Entrepreneurs can access the new feature through their Websites + Marketing accounts. With this new tool, GoDaddy aims to provide a more efficient way to manage customer relationships that form such a critical part of any growing business.

The Implications for Small Business Owners

This integration is more than just a technical update. It’s a shift in how small businesses can engage with and respond to their customers. Being present where your customers are – on Google Search and Maps – means businesses can answer queries while also proactively engaging potential customers.

More Information

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A Game-Changer in Customer Communications

For entrepreneurs looking to optimize their customer engagement strategies, this integration is a significant leap forward. From fielding customer queries to creating a more dynamic and responsive customer experience, GoDaddy users have the opportunity to take their customer service to the next level.

Written by:

Simon Banks Writer

I joined the Website Builder Guide writing team in 2023. With a decade of writing experience, I really love helping brands and small businesses, with a talent for making seemingly dull topics fun and engaging. My aim is to get you feeling confident about marketing your business so it can achieve success. Having a background in advertising has given me a unique lens through which to view topics. I love turning tricky subjects – like website security certificates and crafting a customer journey map – into easy-to-understand pieces of content that capture attention whether you're reading at home or browsing while out and about.